Returns & Cancellations

CANCELLATION & RETURNS POLICY

If you should need to cancel your order please do so within 24hrs of purchase.  You can notify me by email at info@komunik8handmade.com.  All refunds are processed using you original payment method.  Please also allow the time period stated by your payment provider for the refund to show in your account.  Due to International payment fees there maybe an administration fee if you are purchasing outside of Hong Kong.

RETURNS
I hope you will love your new purchase as much as I did creating it. However, if you would like to return an item for a refund or exchange, please read the following carefully

  • Please notify by email me of any returns within 14 days of receipt of goods. Send notification to info@komunik8handmade.com.
  • I will let you know which address to send your returns. Please note my workshop address will not accept deliveries.
  • Returns must be sent within 7 days of the above notification.
  • Please include your name, contact details and order number or a copy of your receipt inside the parcel, so I know who it’s from.
  • It is recommend returned goods are to be sent in original shipment packaging and using a suitable delivery method. Returned parcels are the responsibility of the sender. I cannot refund for goods if they are lost or damaged in transit.
  • The cost of sending returned items is to be paid for by the returnee.
  • Items must be sent in original condition, unworn or unused and in original packaging. Any goods damaged whilst in your care, accidentally or deliberately will not be refunded.
  • Refunds are for the cost of the goods only. I do not receive or pay tax on your behalf, please contact your local Tax Office (Unless in the UK). I also cannot refund the cost of delivery.
  • Refunds will be processed within 7 days of my receipt.  Please also allow the time period stated by your payment provider for the refund to show in your account.
  • Due to International payment fees there maybe an Administration charge if you are purchasing outside of Hong Kong.
  • Gifts or items returned without a receipt are exchange only, at the current sale price. You will have 3 months from the date of the return to make your exchange and exchanges can only be made once.
  • Any further delivery costs incurred by an exchange are payable by the customer.